Ordering & Personalization
How do I submit my personalization details?
Each product listing includes a personalization field where you can enter the names, dates, initials, or text you’d like on your piece. Please double-check your spelling and details before submitting your order. Once production begins on a personalized item, changes may not be possible.
What if I make a mistake in my personalization?
If you catch a typo or error before your order ships, contact us right away and we’ll do our best to correct it. If the order has already been completed and shipped with incorrect information that you provided, we can make a new item at a discounted price. You would be responsible for shipping on the replacement.
Will I receive a proof before my item is made?
For most orders, we get right to work based on the details you provide. If there are layout options to consider or questions about your order, we’ll reach out before we begin. If you’d like to see a proof before production, just let us know in the notes section of your order or send us a message, and we’ll be happy to send one. Please note that we won’t begin making your item until we hear back from you on the proof.
What information do you need for photo gifts?
For the best results, please send your original photo files in JPG or PNG format at the highest resolution possible. Avoid screenshots or photos that have been heavily cropped or filtered. If you’d like us to focus on a specific part of the image, just let us know in your message. We’ll reach out by email if we have any questions about layout or options for your photo gift.
Shipping & Processing
When can I expect my order?
Your order will typically be processed and shipped within 1–3 business days from the time of purchase. Once your order ships, you’ll receive an email with your tracking number.
Do you offer rush or expedited orders?
We offer expedited and priority shipping options at checkout. If you need your item produced on a faster timeline, reach out to us and we’ll do our best to accommodate your request.
Do you ship internationally?
We currently only ship within the United States, including military APO/FPO addresses.
Packaging
What kind of packaging do you use for orders?
We’re moving away from plastic to paper-based, eco-friendly, Made in the USA, packing materials. Your order is packed using recycled or fully recyclable mailers, glassine paper product bags and paper cushion packing material when needed.
This approach keeps your items safe in transit while reducing waste and staying aligned with our commitment to responsible, small-batch production. Handmade work deserves thoughtful packaging.
Gift Options
Do your products come gift-ready?
Ring dishes come in a gift box with a bow, ready to give. For other items, gift packaging is available as an optional add-on at checkout. No invoices, packing slips, or pricing information are included in any shipment, so you can ship directly to the recipient. If you need a receipt, you can find it in your order history or request one from us.
Products & Materials
Are your ring dishes really handmade?
Yes, every ring dish is handmade in the USA. Our metal dishes are made from sheets of metal that are hand-formed and finished one at a time here in our South Carolina studio. Our ceramic ring dishes are also handmade by a fellow small business owner and artisan in her Florida studio.
What metals do you work with?
We work with copper, bronze, and pewter. Each metal corresponds to a traditional wedding anniversary year: copper for the 7th and 22nd, bronze for the 8th and 19th, and pewter for the 10th. This makes our pieces meaningful anniversary gifts tied to tradition.
How do I care for my metal piece?
Care instructions are included with every metal item. We do coat each metal piece with a hard wax prior to shipping. In general, metals like copper and bronze will develop a natural patina over time, which many people love. To slow the patina process, keep your piece dry when not in use and store it in the bag or box it came in. Avoid harsh chemicals, abrasives, and prolonged exposure to moisture.
Returns & Refunds
What is your return policy?
We have a 30-day return policy for non-customized items. Custom and personalized items are final sale since they are made specifically for you. Return shipping is the responsibility of the buyer. For full details, see our Return Policy. If you have questions about a specific order, reach out to us at jean@thecutestgifts.com.
What if my order arrives damaged or incorrect?
Please inspect your order when it arrives. If your item is defective, damaged, or if you received the wrong product, contact us right away so we can make it right. We stand behind our work.
How do refunds work?
Once we receive and inspect your return, we’ll notify you and process your refund to your original payment method. Please allow some additional time for your bank or credit card company to post the refund to your account.
About The Cutest Gifts Studio
Where are you located?
We’re a female-owned small business based in the Lake Murray area of South Carolina.
Are your products made to order?
Yes. Each piece is made to order and crafted one at a time. Nothing is mass-produced. That’s why every item feels personal, because it is.
Contact Us
How do I get in touch?
The easiest way to reach us is through the form on our Contact page. You can also:
Text us: 803.429.9738
Email us: info@thecutestgifts.com
We’re a small team, so please allow up to 24 hours for a response. We do our best to get back to you as quickly as possible.
